Embrace the Art of Refined Dressing

Refund Policy

At Tendress Ecommers, we are dedicated to providing a shopping experience as refined as our garments. We prioritize transparency and customer satisfaction in all our engagements. If an item does not meet your expectations, our structured return process ensures peace of mind when curating your wardrobe with us.

Refund Eligibility & Process

• Order Cancellation: Unprocessed orders may be cancelled within 24 hours of placement for a full refund to your original payment method.
• Return Eligibility: Returns are graciously accepted within 14 days of order delivery date.
• Item Condition: Garments must remain entirely unworn, unwashed, and free of alterations, with all original boutique tags meticulously attached and unaltered.
• Processing Time: Upon receipt and careful inspection at our facility, approved refunds are processed back to the original method of payment within 5-7 business days.
• Exchange Policy: We gladly facilitate size exchanges to ensure your garment flatters perfectly, subject to current inventory availability at the time of processing.
• Damaged or Incorrect Items: If you receive an item that is damaged or incorrectly shipped, please notify our team within 48 hours for expedited resolution.
• Non-refundable Items: Intimate apparel, customized pieces, and explicitly marked final sale items are strictly non-refundable to maintain our hygiene and quality standards.
• Initiating a Return: To begin a return or exchange request, please utilize our contact form or direct email outlining your order details.

Privacy Policy

Your trust is paramount to Sartorial Splendor. We employ stringent security protocols to protect your personal information. Data collected during your visit is utilized exclusively for order fulfillment, processing transactions, and enhancing your boutique experience through requested communications. We categorically do not sell, rent, or distribute customer profiles to third-party marketing entities.